Internal Billing
Internal Billing for IBM Lotus Domino
An important aspect in managing the Total Cost of Ownership within a Lotus Domino environment is the system by which internal billing of Lotus Notes and Domino to the business is done. The e-mail portion is usually charged as a flat fee. Applications are usually charged according to the amount of storage utilized. Unfortunately neither method reflects the major cost drivers of a Lotus Notes and Domino environment.
Most organizations would actually prefer a billing system of “Use=Pay” instead of the common static method of billing. Corporate IT would prefer to charge the business units according to a billing model based on end user and/or application owner usage.
Some specific requirements for billing based on user activity are:
* Billing information per user, per application owner, per organization unit, per country
* User parameters like application and mail deployment, user activity and network traffic
* Integration of internal billing information with existing internal billing systems.
To continually address these challenges, as well as evolving business needs, periodic health checks are essential. They will provide you with the necessary information to understand important cost drivers in managed operations such as network infrastructure, hardware, software and administration.
Obtaining this important billing information is essential for answering common management questions, such as:
* Who are using the most important cost drivers?
* How can the business be stimulated to develop cost effective applications?
* Does every user receive the appropriate level of helpdesk service?
* How should maintenance budgets be allocated?
* How can cross charging between users, departments and business units be prevented?
Trust Factory provides a revolutionary Internal Billing Service for your Lotus Notes and Domino environment, enabling you to identify opportunities that will reduce your TCO and boost your quality of service. By utilising the powerful DNA Network Analysis from Trust Factory, a strategic business partner of IBM Lotus Software, you will be able to take advantage of the revolutionary system of billing based on user activity in your Domino infrastructure.
Lotus Notes and Domino Internal Billing with DNA Network Analysis
The Lotus Notes and Domino Internal Billing with DNA Network Analysis is a proven system that enables you to charge the end users and/or application owners for the utilization of your Lotus Notes and Domino environment, identify areas for improvement, define priorities for decreasing your overall TCO and heighten your quality of service. DNA’s deliverables boost your abilities by providing you with truly dynamic and actionable results on a weekly / monthly basis, rather than just a static report. Decisions can be made faster because the outcomes are verifiable - they are based on facts obtained from your Domino systems.
Beside the management information, Trust Factory presents concrete internal billing information as input for the existing internal billing application, as well as all source data required to perform follow-up activities.
All data is made available to you through a DNA Portal, installed in your network.
The Lotus Notes and Domino Internal Billing with DNA Network Analysis solution is delivered in four concise stages:
Value Frame 1 – Requirements Gathering
Key sponsors and stakeholders are identified and committed. Trust Factory facilitates a meeting or interviews to identify the customer situation, desired billing model and charge method and to outline the delivery management processes.
Value Frame 2 – DNA Server and Portal
Trust Factory installs a DNA Server and Portal in the customer’s network. The DNA Server consists of the DNA Data Warehouse and Data Collector. The DNA Portal consists of the report database and options for authorized user access.
Value Frame 3 – Managed Operations
Trust Factory manages the Internal Billing service through secure remote access to the DNA Server and Portal.
Value Frame 4 – Deliverables
The deliverables of the Lotus Notes and Domino Internal Billing with DNA Network Analysis solution are provided on a weekly/monthly basis through the DNA Portal at the customer. The deliverables are made available within the portal and consist of the following:
Billing Information
A detailed report is made available through the DNA Portal with the cost per end user, per organization unit or per application owner. The format of the report can be customized for integration with the customer’s billing systems.
Other information
Several other reports about the health status of the customer’s Lotus Notes and Domino environment are made available through the DNA Portal. For each report topic, the Lotus Notes and Domino Internal Billing with DNA Network Analysis solution produces pre-formatted spreadsheets. These spreadsheets contain all underlying facts about system and end-user activity, as well as deployment and configuration data regarding the entire Domino environment. Each spreadsheet can be used to project alternative aggregation levels, to simulate scenarios, to perform follow-up activities or even to conduct additional specific analyses.
Business Benefits of DNA Internal Billing
Any organisation utilizing a complex environment should seriously consider the Lotus Notes and Domino Internal Billing with DNA Network Analysis Solution. DNA Network Analysis ensures that:
* Billing is based on utilization of COST DRIVERS (Use=Pay)
* The business receives management information for optimized utilization of resources as well as allocation of development and maintenance budgets
* Corporate IT does not only provide IT Services any more but also becomes a partner in IT cost management in the business
* Major cost savings and/or increased efficiency of resources can be achieved
Overall, the solution will protect your Domino investment and give you complete peace of mind.
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